We want you to be fully satisfied with your purchase. If you are not happy with your product, you may request a refund under the following conditions:

1. Refund Eligibility

You may qualify for a refund if:

• The item is returned within 30 days of purchase
• The product is in original condition with all accessories
• Proof of purchase is provided

2. Non-Refundable Items

• Items returned with physical or liquid damage
• Missing accessories or packaging
• Clearance or final-sale items (if specified at purchase)

3. Faulty or Defective Products

If you believe your item is faulty:

• We may arrange an inspection or send it to the manufacturer (such as Samsung or Apple)
• If confirmed defective, you may receive a replacement or refund

4. Refund Timeline

Approved refunds will be processed to your original payment method within 3–7 business days.

5. Return Shipping

Return shipping costs are the customer’s responsibility unless the item is faulty.

For refund requests, email us at Connectsmartltd@hotmail.com.